Support

We're here to help you connect devices and get your workforce live.

Frequently asked

Which devices are supported?

Any ZKTeco device with ADMS / Cloud Push (push protocol over HTTP/HTTPS). Point it at the ADMS server address and it syncs by serial number.

How is each company's data kept separate?

Every record is scoped to your company (tenant). No other company can read your employees, devices, punches or payroll, and devices route in by serial number.

Do night shifts report correctly?

Yes โ€” a shift like 20:00โ†’05:00 is attributed to a single shift date, not split across two calendar days.

Can one employee work at multiple branches?

Yes. They keep one numeric biometric ID and are auto-synced to every allowed branch's device; punches record the actual branch.

Can I export reports?

Every report exports to Excel, PDF and CSV, grouped by employee, day or department.

Device setup help

Stuck connecting a ZKTeco device? Send us the device model + serial and your company code, and we'll confirm the exact Cloud Server Setting values to enter.